Unable to attend your scheduled performance? Your tickets can be exchanged for another date or time of the same production, pending availability.
Single tickets may be exchanged up to 48 hours prior to the date on the ticket and are subject to a $5-per-ticket service fee, plus any difference in the price of tickets. (Check Box Office hours)
Subscriber benefit: Only subscribers enjoy fee-free flexible ticket exchanges up to four hours prior to show time. Find out more about subscribing.
- To Exchange Tickets Online
Simply log into your MySCR account to exchange eligible tickets (those that have been printed by SCR or that you have printed at home). To get started, watch the "how-to" video on this page.
- To Exchange Tickets By Phone
Please have your tickets in hand when you call the SCR Subscriber Hotline at (714) 708-5599, because your ticket contains important information.
- In Person
Bring your tickets to the SCR Box Office. To ensure that all performances start on time, we are unable to process exchanges later than 30 minutes prior to the earliest curtain. However, we will accept tickets at show time for later processing.
- By Fax or Email
Please cut your tickets in half lengthwise, make a photocopy/scan and fax to (714) 708-5522 or email to email@example.com. Be sure to include two alternate date/time choices and your name, address and phone number so we may call to confirm your exchange.
While we are unable to guarantee specific seat locations when we exchange tickets, we make every effort to provide comparable seating. Patrons who exchange for a higher-priced ticket will be charged the difference; the balance is due at the time of exchange. If you exchange for a less-expensive ticket, the balance is non-refundable. Discounts may not be available on all dates or in all seating locations.
Please be aware that some vouchers and special offers are non-exchangeable.
Photo: Luis Lotorto, Marco Barricelli and Christian Barillas in the 2016 production of Peter Shaffer’s Amadeus. Photo by Debora Robinson.