Frequently Asked Questions

What are SCR's COVID-19 health and safety protocols?

South Coast Repertory no longer requires proof of negative COVID-19 tests or vaccination for entry to performances. Masks are optional while inside our building, but strongly recommended.

We respect your choices and encourage you to take the necessary precautions to ensure your safety—and your enjoyment. We ask all audience members to respect each others’ choices, also.

If the need arises to re-instate safety requirements, you will be informed in advance of your performance.

If you are feeling ill on the day of your performance, stay home and contact the Ticket Services Office for a ticket exchange or refund. Thank you!

How do I get seating priority?
The best way to get seating priority is to become a subscriber. Subscribers get access to the best seats before tickets go on sale to the public. We make every effort to honor subscription seating requests and seat changes are assigned in the order received. Subscribe for the best seats!

What if I lose my tickets?
Patrons who misplace their tickets may arrange for reprints through SCR Ticket Services. Call (714) 708-5555 for assistance.

May I exchange my tickets?
Yes! Subscribers may exchange their tickets for another performance of the same play up to 4 hours before curtain, with no service fee (single tickets are exchangeable up to 48 hours before curtain and incur a $5 per ticket fee), pending availability. Upgrade fees may apply regardless of ticket type. Call the Subscriber Hotline at (714) 708-5599 for additional information or learn more about Ticket Exchanges here

May I get a tax credit for unused tickets?
If you are unable to attend a performance, you may donate your tickets prior to the performance and receive a tax credit for the cash value of the ticket. Call SCR Ticket Services at (714) 708-5555 for further details.

May I get a refund if I can't see the show after all?
Unfortunately, no. All tickets are non-refundable.

What if I leave the play early—may I get a refund?
Unfortunately, no. All tickets are non-refundable.

What if I arrive late to my performance or leave my seat during a performance?
We work hard to provide you with the best theatre experience. To cause the least disruption, SCR patrons who have not entered the theatre when the performance begins will be asked to watch the show on lobby monitors until an appropriate break in the performance​—this is for the benefit of other audience members and the performers. Latecomers, as well as those who leave the theatre anytime during the performance, may be assisted to alternate seats by the House Manager at an appropriate interval and may then take their assigned seats at intermission. SCR accepts no liability for inconvenience.

May I bring my kids?
Yes! But we do have a few things you need to know. Without exception, each audience member (kids, included) must have a ticket to be admitted. No babes-in-arms are allowed to our performances. No children under the age of six (6) will be admitted to regular performances or to A Christmas Carol; no children under the age of four (4) will be admitted to Theatre for Young Audiences and Junior​, Teen and Summer Players performances. Regardless of age, everyone must have a ticket, sit in a seat and be able to sit quietly through the performance. Also, check online or​ call the Box Office at (714) 708-5555 for our recommendations for each show; we offer information on content/age appropriateness.

Does my child need a ticket?
Yes. Regardless of age, everyone must have a ticket, sit in a seat and be able to sit quietly through the performance. No babes-in-arms are allowed to any performances. 

Do I have to turn off my cell phone during the performance? Yes. It's a courtesy to other patrons and to the performers on stage. We ask that you silence your ring tone and notifications or turn off ALL electronic devices (e.g. phones, tablets). Please do not text during a performance. Also, audio or video recording of any kind or taking photographs during a performance or the curtain call is not allowed as the plays contain copyrighted material.

May I take photographs of the set?
You may take photographs of the stage/set before the performance, during intermission or after the show. However, no photography (or videotaping or other recording) is allowed DURING the performance.

How may I be contacted in case of emergency?
If you expect calls during a performance, please leave your seat number with the House Manager and give SCR’s number to your telephone service, (714) 708-5500 and press 9 at the prompt. If you know you will be contacted on your cell phone during the time of a performance, please keep your phone in non-audible mode and check it frequently so that you may then step out of the theatre to return a call.

Where do I park?
The most convenient, secure parking for SCR patrons is available in the structure off of Anton Boulevard and Park Center Drive. A $1​5 parking charge will be collected as you enter, but you should retain the parking receipt to exit the garage through the automated gate kiosk. Many local restaurants offer complimentary parking during SCR performances. Go to Map. (The parking structure is not owned or operated by South Coast Repertory.)

What time does the lobby open before a performance?
The lobby opens one hour before each show.

Do you have a dress code?
No! We suggest you dress so that you're comfortable with your appearance. Theatregoers wear a variety of attire, ranging from business suits and ties to cocktail dresses to jeans and to leather jackets.

May I have food and drink in the theatre when I watch the show?
Beverages are allowed into the theatre with a lid or secure cap (i.e. a bottle of water). Food is not allowed in the theatre.

Do you serve alcoholic beverages?
The SCR Playwrights Bar is open one hour prior to curtain and during all intermissions. You may order your intermission drink before the show and avoid the rush.

Do you offer listening devices for those with hearing difficulties?
The Segerstrom and Julianne Argyros stages offer assistive listening devices from Listen Technologies. The devices feature a rich, personalized sound from any seat in the house and work in conjunction with a personal hearing device. Headsets amplify the sound from the stage and may be used from any seat. Please see concessions to check out a free headset with a photo ID or credit card for deposit. (Subject to availability.)

Does SCR offer American Sign Language (ASL)-Interpreted Performances?
Yes! Each Segerstrom, Julianne Argyros and Theatre for Young Audiences plays, as well as A Christmas Carol, offer an ASL-interpreted performance for the deaf, hard of hearing and ASL community. See the ASL-interpreted performance dates here.

Is SCR wheelchair accessible?
We do offer seating for patrons who utilize wheelchairs. To ensure the best theatre experience, arrangements must be made in advance of the performance date by notifying SCR Ticket Services at (714) 708-5555.

I have a service animal to assist me. May I have it accompany me when I come to see a show?
YES! All certified service animals are welcome at SCR. Animals must be wearing service-identification gear. Special seating arrangements may be made in advance through Ticket Services, (714) 708-5555.

What do I do if I need special seating arrangements?
We request that you make special seating arrangements with us in advance. For more information, call SCR Ticket Services at (714) 708-5555.

How do I correct my personal contact information?
If your address is listed incorrectly, or if you move during the season, please notify us as soon as possible so that we may keep your customer information accurate. Or you may login to your account above and change your information on "Account Information." REMEMBER: Your email address is your user ID.

Your website won't let me log in to my account. Help!
Please note that your login is your email address. Try that. If you still have difficulties, you may call the Box Office for assistance with your online account or to purchase your tickets, (714) 708-5555.

Your website doesn't work with my browser. What should I do?
For the best website experience, we recommend you use the latest version of your preferred browser. Below are links to download the latest version of browsers that can be used with our site.

• Mozilla Firefox for Windows or Macintosh
• Google Chrome

May I visit the actors?
Friends of the performers should remain in the lobby and inform the House Manager that they wish to visit with the actors. Insurance provisions prohibit unescorted guests backstage.

I'm interested in volunteering as an usher—what do I need to do?
Fantastic! We're always looking for new volunteers. You may visit our Volunteer Usher page, call the Usher Hotline at (714) 708-5068 or email [email protected].

Can someone from SCR talk to my group?
Yes! Representatives are available to talk to your group, free of charge. Call (714) 708-5565.

May I tour the building?
Yes! Tours of the Emmes/Benson Theatre Center are available to the public. Groups of 15 or more may arrange private tours. Reservations are required. Call (714) 708-5565.

How do I advertise in the SCR program?
The SCR program is published as a benefit to SCR patrons by Performances Magazine and California Media Group. For advertising information, call them at (310) 280-2880.

Do you rent your facility?
SCR's auditoriums, lobby and terrace are available to rent for meetings or events, subject to availability.